> ## Documentation Index
> Fetch the complete documentation index at: https://elkagent.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction to Elk

> AI-powered support agents trained on your data. Design, deploy, and manage in minutes.

<img className="rounded-xl" alt="Elk Hero" src="https://mintcdn.com/elkagent/uKhUgdfA_ksS3F4l/images/hero.png?fit=max&auto=format&n=uKhUgdfA_ksS3F4l&q=85&s=772c3be551014b43e9fcac4d7db2d01c" width="1200" height="630" data-path="images/hero.png" />

Elk is an AI-powered customer support platform that lets you build intelligent agents trained on your website, documents, and knowledge base. Deliver fast, accurate, human-like responses to your customers 24/7, without adding headcount.

## What Elk does

<CardGroup cols={2}>
  <Card title="RAG-powered answers" icon="brain">
    Uses Retrieval-Augmented Generation to give accurate, grounded responses from your own content, not generic guesses
  </Card>

  <Card title="Lead capture" icon="address-book">
    Automatically captures and qualifies leads when visitors show buying intent or request human support
  </Card>

  <Card title="Agentic actions" icon="bolt">
    Triggers real workflows directly from chat: calendar bookings, Slack notifications, API calls, and more
  </Card>

  <Card title="Multi-channel deployment" icon="world">
    Deploy your agent on your website, WhatsApp, Messenger, Instagram, Slack, and Discord from a single configuration
  </Card>

  <Card title="Analytics & insights" icon="chart-bar">
    Track conversation quality, user geography, device types, and engagement metrics across all your agents
  </Card>

  <Card title="Team collaboration" icon="users">
    Manage agents within shared team workspaces with roles, permissions, and usage tracking built in
  </Card>
</CardGroup>

## Key features

<AccordionGroup>
  <Accordion title="Embeddable chat widget" icon="code">
    Embed a fully customizable AI chat widget on any website with a single script tag. Supports tab and chat layouts, custom branding, colors, and home screen, responsive on desktop and mobile.
  </Accordion>

  <Accordion title="Flexible knowledge base" icon="database">
    Train your agent by scraping website URLs, uploading PDFs and Word documents, connecting Google Drive or Dropbox, or manually adding Q\&A pairs. Built on a scalable RAG pipeline with built-in retrieval testing tools.
  </Accordion>

  <Accordion title="AI model selection" icon="cpu">
    Choose from the latest models across OpenAI, Anthropic, Google, xAI (Grok), Meta, Fireworks, and more. Configure custom system prompts to shape your agent's tone and behavior.
  </Accordion>

  <Accordion title="Plugins & integrations" icon="plug">
    Extend your agent with plugins: show custom action buttons, enable real-time web search, trigger Slack notifications on specific topics, or let users book meetings via Cal.com or Calendly, all within the chat.
  </Accordion>

  <Accordion title="Security & access control" icon="shield">
    Protect your agent with IP-based rate limiting, JWT-based user authentication, and enterprise-grade data handling policies to keep customer data confidential and compliant.
  </Accordion>

  <Accordion title="Chat history & contacts" icon="history">
    Review full conversation history per agent, manage contacts from chat sessions, and use authenticated user identity to personalize interactions.
  </Accordion>
</AccordionGroup>

## How it works

<Steps>
  <Step title="Train your agent">
    [Add your website URLs, upload documents, or create manual Q\&A pairs](/docs/setup/training-your-agent) to build your agent's knowledge base
  </Step>

  <Step title="Customize your agent">
    [Configure your agent's branding, AI model, system prompt, and widget appearance](/docs/navigating-your-agent/customizing-your-agent) to match your product and brand voice
  </Step>

  <Step title="Deploy everywhere">
    [Embed on your website](/docs/setup/integrating-with-your-website) or connect to [WhatsApp, Messenger, Slack, Instagram, and Discord](/docs/integrations/overview). One agent, many channels.
  </Step>

  <Step title="Monitor & improve">
    Use [analytics](/docs/navigating-your-agent/agent-dashboard) and [chat history](/docs/navigating-your-agent/chat-history) to track performance, spot gaps in your docs, and continuously improve your agent
  </Step>
</Steps>

<Info>Elk handles the complexity of AI, retrieval, integrations, and multi-channel deployment so your team can focus entirely on your customers.</Info>

## Next steps

<CardGroup cols={2}>
  <Card title="Create your first agent" icon="circle-plus" href="/docs/setup/create-new-agent">
    Set up and launch your first AI support agent in minutes
  </Card>

  <Card title="Train on your content" icon="book" href="/docs/setup/training-your-agent">
    Learn how to add websites, documents, and Q\&A to your knowledge base
  </Card>

  <Card title="Explore integrations" icon="plug" href="/docs/integrations/overview">
    Connect Elk to WhatsApp, Slack, Messenger, and your existing tools
  </Card>

  <Card title="View pricing plans" icon="tag" href="https://elkagent.com/pricing">
    Find the right plan for your team's support volume and scale
  </Card>
</CardGroup>