AI-Powered Support
Built for the Enterprise
Deploy secure, scalable, and compliant AI support agents across your organization. Enterprise-grade security, dedicated support, and custom SLAs — designed for teams that can't compromise.
SOC 2 Compliant · GDPR Ready · 99.99% Uptime SLA
99.99%
Uptime SLA
<200ms
Avg Response
50M+
Messages Handled
24/7
Dedicated Support
Powering support and sales for growing teams
Built for organizations that demand Excellence
Dedicated Infrastructure
Get isolated compute, dedicated model endpoints, and guaranteed uptime SLAs. Your enterprise workloads run on infrastructure that's yours alone — no noisy neighbors, no shared resources.
Advanced Security & Compliance
SOC 2 Type II, GDPR, and HIPAA-ready out of the box. With SSO, RBAC, audit logs, and data residency controls, Elk meets the strictest compliance requirements your organization demands.
Custom Integrations & APIs
Connect Elk to your existing tech stack with custom API endpoints, webhooks, and deep integrations with Salesforce, Zendesk, ServiceNow, and more — tailored to your enterprise workflows.
Built for organizations that demand more
From single sign-on to custom SLAs, Elk Enterprise gives your organization the control, security, and scalability it needs to deploy AI support at any scale.
SSO & Role-Based Access
SAML/OIDC single sign-on with granular role-based access control for every team member.
99.99% Uptime SLA
Guaranteed availability with contractual SLAs and dedicated infrastructure for zero downtime.
Complete Audit Trail
Every action logged and searchable. Full transparency for compliance and governance.
Dedicated Account Team
A named customer success manager, priority engineering support, and quarterly business reviews to maximize your ROI.
Your Dedicated Team
Available 24/7 with <1hr response time
Compliance & Certifications
SOC 2 Type II, GDPR, HIPAA-ready infrastructure. Deploy in your region with data residency controls.
0%
Guaranteed uptime SLA
0%
Ticket auto-resolution
0%
Support cost reduction
0+
Enterprise deployments
Enterprise-grade security, built in
Elk is built from the ground up with the security, privacy, and compliance controls that enterprise teams require — so you can deploy AI support with confidence.
SOC 2 Type II Certified
Independently audited security controls that meet the highest standards for data protection, availability, and confidentiality.
GDPR Compliant
Full compliance with EU data protection regulations including data subject rights, consent management, and cross-border transfer safeguards.
HIPAA Ready
BAA-ready infrastructure with the technical safeguards required to handle protected health information securely.
End-to-End Encryption
AES-256 encryption at rest and TLS 1.3 in transit. All customer data is encrypted across every layer of the stack.
Data Residency Controls
Choose where your data lives. Deploy in US, EU, or APAC regions to meet local data sovereignty requirements.
Data Isolation & Retention
Dedicated tenant isolation with configurable retention policies. Your data is never shared across accounts or used to train models.
Need a custom security review or have specific compliance requirements? Our security team is available to walk through our controls and provide documentation.
Trusted by Enterprise Leaders
See how large organizations use Elk to transform their customer support operations at scale.
Deploying Elk across our global support organization was seamless. We operate in 14 countries with strict data residency requirements, and Elk handled every compliance checkbox. Within 90 days, we reduced average first-response time from 4 hours to under 30 seconds for 80% of inbound tickets. The SSO integration with our existing Okta setup took less than an hour. This is the most impactful support tool we've deployed in five years.
MRMichael ReevesVP of Customer Operations, NovaTech Global
We evaluated every major AI support platform on the market. Elk was the only one that met our security audit requirements out of the box — SOC 2, GDPR, and our internal pen-test standards. Our CISO signed off in record time.
APAnanya PatelDirector of IT Security, Meridian Financial
With 2,000+ support agents, we needed a solution that augmented our team rather than replaced it. Elk's human-in-the-loop escalation and role-based access controls gave our managers the visibility and control they needed to adopt it organization-wide.
JHJames HolbrookSVP Support, Cloudbridge Systems
The dedicated account team and custom SLA gave us the confidence to roll Elk out across all 8 product lines. Our enterprise customers now get instant, accurate answers — and our NPS jumped 18 points in one quarter.
LSLisa Sørensen
Chief Customer Officer, Vektora Health
Questions from Enterprise Teams
Need more details? Our enterprise team is ready to help. Schedule a call to discuss your requirements.
Ready to get started?
Enterprise-Grade AI Support,
Built for Your Organization
Join leading enterprises that trust Elk to power their customer support at scale. Get a custom deployment tailored to your needs.